Troubleshooting
Issues with your technology? Here are some tips to resolve it yourself before placing a ticket.
The Chromebook wont turn on
If your Chromebook doesn't seem to power on even though it's been plugged in charging please follow these steps: -Press and hold down these two keys: Refresh (the arrow in a circle) and power button The screen should backlight black -Then release the buttons, The Chromebook should rebootIf y...
I don't find my answer in the knowledge base, what should I do?
Did you try to search using different search terms? If yes, then you should create a new ticket.
My computer is beeping at me!
If your desktop is beeping at you when you try to turn it on please submit a ticket. It is usually not very serious.
My chromebook screen is cracked
If you have a cracked screen you will need to submit a ticket. A loaner can be supplied to you by your schools TIS while you wait for the repair.If you are at a Middle school or Elementary school you will need to drop off the damaged Chromebook in the "Damaged" bin in your library after you've su...
My document camera isnt displaying
-First make sure it is turned on. -Then check all wires. Some have USB cables to your computer, others have VGA cables that go directly to your projector. Make sure everything is snug, you may need to re-seat the cables into their locations. -Some times a restart of your computer will help. Pleas...
I cant log into my PC
If you have received the following message: "The trust relationship between this workstation and the primary domain failed."You will need to submit a ticket. Your technician usually can handle this remotely, so keep an eye out for an email stating your ticket has been closed. Once you receive th...
Philips TV Touch Panel Screen Lock out
Philips TV touch panels sometimes get a touch lockout.Try the default code: 123 to re-enable touch.On the newer model Philips touch panels the default from the factory is strangely: 666If either of those don't work your technician will need to come and do a factory reset and re-setup your device...
Workstations
I don't find my answer in the knowledge base, what should I do?
Did you try to search using different search terms? If yes, then you should create a new ticket.
My computer is beeping at me!
If your desktop is beeping at you when you try to turn it on please submit a ticket. It is usually not very serious.
I cant log into my PC
If you have received the following message: "The trust relationship between this workstation and the primary domain failed."You will need to submit a ticket. Your technician usually can handle this remotely, so keep an eye out for an email stating your ticket has been closed. Once you receive th...
Peripherals
My document camera isnt displaying
-First make sure it is turned on. -Then check all wires. Some have USB cables to your computer, others have VGA cables that go directly to your projector. Make sure everything is snug, you may need to re-seat the cables into their locations. -Some times a restart of your computer will help. Pleas...
Lego Robotics EV3 Bluetooth Pairing with a Chromebook
This video will guide you in pairing an EV3 robot controller with a chromebook DB Feb 2022
Chromebooks
The Chromebook wont turn on
If your Chromebook doesn't seem to power on even though it's been plugged in charging please follow these steps: -Press and hold down these two keys: Refresh (the arrow in a circle) and power button The screen should backlight black -Then release the buttons, The Chromebook should rebootIf y...
My chromebook screen is cracked
If you have a cracked screen you will need to submit a ticket. A loaner can be supplied to you by your schools TIS while you wait for the repair.If you are at a Middle school or Elementary school you will need to drop off the damaged Chromebook in the "Damaged" bin in your library after you've su...
Lego Robotics EV3 Bluetooth Pairing with a Chromebook
This video will guide you in pairing an EV3 robot controller with a chromebook DB Feb 2022