I created a ticket, when can I expect an answer?

Most tickets are seen by your assigned Technician the day they are submitted.However, depending on our workload, we may not be able to get back to you immediately. Remember, we try to address our tickets as soon as we can and in many cases your Technician is handling multiple locations and projects.

The Chromebook wont turn on

If your Chromebook doesn't seem to power on even though it's been plugged in charging please follow these steps:  -Press and hold down these two keys:  Refresh (the arrow in a circle) and power button   The screen should backlight black -Then release the buttons, The Chromebook should rebootIf y...

I don't find my answer in the knowledge base, what should I do?

Did you try to search using different search terms? If yes, then you should create a new ticket.

My computer is beeping at me!

If your desktop is beeping at you when you try to turn it on please submit a ticket. It is usually not very serious.

How to close a ticket

If you need to close your trouble ticket it’s easy!  ·         Login to the system then click on your initials in the top right corner.  Select "My Tickets" ·         Select “Open Tickets” on the left    ·         Write a message to your Technician on why you’re closing the ticket and press...

How to Submit a Ticket

Linking ID Badge to Canon Copiers

To set up your badge for printing please go to this website:https://plymouth-k12-ma.us.uniflowonline.comClick on the "Continue with Plymouth Public Schools" button towards the bottom and select your @plymouth.k12.ma.us account , this will get you logged into your personal Uniflow printing account...

Canon uniFLOW Enrollment

Please see attached PDF for information pertaining to Canon's Uniflow program that allows you to print to the buildings copiers.You may only need to Re-open the Uniflow program, or Re-Login so please read the entire document as portions may pertain to you issue.Canon uniFLOW Enrollment.pdf