If you need to close your trouble ticket it’s easy! 

• ·         Login to the system then click on your initials in the top right corner.  Select "My Tickets"
• ·         Select “Open Tickets” on the left 

• ·         Write a message to your Technician on why you’re closing the ticket and press the close ticket button on the bottom of the page. 

• ·         Then you can chose to rate the service or not, and fully close the ticket.